Patient Charter

Our approach to your healthcare

Our approach puts  health care at the heart of Camphill.

We recognise that many of the ways to improve the health of Camphill residents can only be addressed by working with our patients and partners from other organisations.  

We are committed to ensuring patients receive safe, high quality services at a time and place that suits their needs.  

We will also work closely with our Health Forum to improve the health of local people through effective prevention and well being strategies.      

Patient's rights and responsibilities

As a patient you have the right to: a) be registered with a named doctor b) change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent) c) receive emergency care d) receive appropriate drugs and medicines e) be referred for specialist or second opinion if they and GP agrees f) see your medical records or a copy, subject to certain laws g) know that by law, everyone working for the NHS must keep the contents of your medical records private. With this rights come responsibilities for the public. That means being: a) courteous to staff at all times b) as prompt as possible for all appointments c) responsible for cancelling appointments in adequate time.

Policy on violent or abusive patients

The Health Centre operates a zero tolerance policy on violence and aggression.  Any patient deemed to be violent or aggressive be it verbally or physically may be removed from the practice list.    

Change of patient's personal details

It is vitally important that the Health Centre is kept informed of any changes in circumstances or personal  details.  An up to date address and contact telephone number is vital should the practice staff need to contact you for any reason.    

When should I see a nurse?  

You should see a nurse for  a new patient health check once  you have registered with the practice .  You can  see a nurse for child immunisations, travel vaccines, cervical smears and management of specific conditions.  Nurses also hold review clinics for patient who have Asthma, COPD and Diabetes.  There are also advice clinics for Smoking Cessation and Weight Management.                

Why see a nurse practitioner instead of a doctor? 

We have a team of very experienced nurses who have a wealth of knowledge in the monitoring and management of chronic diseases such as asthma, chronic obstructive pulmonary disease, diabetes and coronary heart disease.

They are available to discuss and administer  travel and childhood immunisations.  

They will give advice on smoking cessation and weight management.   They will do wound dressings, ear syringing, cervical smears and blood taking.      

Nursing care at home 

If you are too ill or physically incapable of travelling to the  Health Centre you may request a home visit.  The decision rests with the GP on duty if a home visit is warranted or not.  Please  telephone to  request a home visit as early as possible– preferably before 10am.   The receptionist will request the following details: name, address, date of birth and contact telephone number.  The nature of the problem  and the length of time the symptoms have been present.  This information will be communicated to the GP on duty as soon as possible.

Unfortunately we are unable to do home visits on patients not registered with the practice.      

How can patients have their say

We value any comments or suggestions you may have to improve our service. There is a suggestion box in main reception alternatively you can email the practice.

If you have a complaint about the service you have received please speak to the practice manager who will try to resolve the issue as quickly as possible. Complaint leaflets are available at the Health centre explaining the NHS complaints procedure.

Ramsden Avenue, Camphill, Nuneaton, Warwickshire, CV10 9EB
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